ResolveBot Documentation
Welcome to the ResolveBot documentation. ResolveBot is an AI-powered customer support agent that automatically resolves 60-80% of your customer tickets.
What is ResolveBot?
ResolveBot connects to your existing FAQ and documentation, then answers customer questions automatically via an embeddable chat widget. When the AI isn't confident enough, conversations are seamlessly escalated to your human team.
Key features:
- ⚡ AI responses in under 3 seconds, 24/7
- 🎨 Fully customizable widget (colors, fonts, branding)
- 📊 Insights dashboard with revenue-saved metrics
- 👥 Team collaboration with assignment, notes, and SLA
- 🎥 Screen recording directly from the widget
- 📰 Built-in News, Roadmap, and Help Center portal
How it works
- Customer sends a message through the widget
- ResolveBot searches your knowledge base using vector similarity
- GPT-4o mini generates a response based on the most relevant passages
- A confidence score determines whether to auto-send, draft, or escalate
- Your team handles the rest from the dashboard
Pricing
| Feature | Starter ($49/mo) | Growth ($99/mo) | Scale ($149/mo) |
|---|---|---|---|
| AI tickets/month | 500 | 2,000 | 5,000 |
| Knowledge sources | 1 | Unlimited | Unlimited |
| Team members | 2 | 5 | Unlimited |
| Insights | ❌ | ✅ | ✅ |
| Custom branding | ❌ | ✅ | ✅ |
| API access | ❌ | ❌ | ✅ |
All plans include a 14-day free trial. No credit card required.