AI Limitations
What the AI Can Do
- Answer questions from your knowledge base
- Understand conversation context
- Detect language and respond accordingly
- Classify conversation topics
- Assess its own confidence
What the AI Cannot Do
| Limitation | Details |
|---|---|
| No invented info | Won't make up answers |
| No real-time data | Can't check orders, inventory |
| No actions | Can't process refunds or modify accounts |
| No cross-conversation memory | Each conversation starts fresh |
| No image understanding | Text-based only |
Use Custom Instructions to force escalation for sensitive topics: "Always escalate refund requests to a human."