Conversations
Your command center for customer support.
Filters
| Filter | Options |
|---|---|
| Status | All, Open, Escalated, Resolved (AI), Resolved (Human) |
| Assigned to | All, My conversations, Unassigned, Specific agent |
| Tags | Multi-select from existing tags |
| SLA | All, SLA Breached |
Conversation Detail
Click a conversation to see messages, actions, and customer info.
- Messages — Customer (left), AI with confidence (right, blue), Agent (right, green), Notes (yellow)
- Actions — Resolve, Reopen, Escalate
- Right panel — Customer info, tags, assigned agent, SLA
Replying
Press Cmd+Enter to send. Use ✨ Suggest for AI drafts, type / for templates, switch to Note tab for internal messages.