Canned Responses
Type / in the reply box to access pre-written templates.
Creating Templates
Dashboard → Templates: set a shortcut, title, content, and category.
| Shortcut | Content |
|---|---|
/shipping | Standard shipping takes 3-5 business days. |
/refund | We offer full refunds within 30 days. |
/thanks | Thanks for reaching out! Anything else? |
Most-used templates appear first.