Knowledge Base Overview
The knowledge base is the foundation of ResolveBot. The AI uses it to answer customer questions.
How It Works
- You add content (URL, text, or files)
- Content is split into chunks (~400 tokens each)
- Each chunk is converted to a vector embedding
- When a customer asks a question, the most similar chunks are retrieved
- The AI generates a response based on those chunks
Source Types
| Type | Best for |
|---|---|
| URL | FAQ pages, help centers, documentation sites |
| Text | Internal knowledge, quick additions |
| File | PDFs, Word docs, CSVs, Markdown |
Plan Limits
| Plan | Sources |
|---|---|
| Starter | 1 |
| Growth | Unlimited |
| Scale | Unlimited |
The AI can only answer what's in your knowledge base. Check "Knowledge Gaps" in Insights to find missing topics.