Tone Settings
Choose the AI's communication style in Settings → AI → Tone.
| Tone | Style | Best for |
|---|---|---|
| Professional | Concise, factual | B2B, SaaS, technical |
| Friendly | Warm, empathetic, emoji-friendly | E-commerce, consumer |
| Formal | Corporate, polished | Finance, legal, healthcare |
Example
Customer: "My order hasn't arrived yet"
- Professional: "Standard delivery takes 3-5 business days. Could you share your order number?"
- Friendly: "Oh no, sorry about that! 😊 Deliveries take 3-5 days. Share your order number and I'll check!"
- Formal: "We apologize for the inconvenience. Standard delivery requires 3-5 business days. Kindly provide your order number."