Webhooks
Send real-time notifications to any URL. Settings → Notifications → Webhooks.
| Event | Trigger |
|---|---|
conversation.created | New conversation |
conversation.escalated | AI escalated |
conversation.resolved | Resolved |
conversation.assigned | Assigned |
message.created | New message |
csat.received | Rating received |
sla.breached | SLA missed |
Add a secret for HMAC-SHA256 verification. Click Send Test to verify.