Insights & Analytics

Revenue Saved

Hero metric: AI-resolved tickets × cost per human ticket (default $7, configurable).

Metrics

Tickets (7d), AI resolution rate, average confidence, CSAT, escalated count.

Charts

Stacked bar: AI resolved (green), human (blue), escalated (red). Toggle 7/30 days.

Knowledge Gaps

Topics where the AI fails, with suggestions to add content.